We offer Free Shipping (Min. Order Value of $100).

We ship items from our warehouse in Nevada or Pennsylvania by the next business day of receiving an order. From that point, it takes approx 2 to 5 business days for items to arrive. 

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs on where your order is at all times.

Do note that shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, and PO Box addresses may require a slightly longer time to deliver. An additional shipping fee of $19 to $49 (depending on your order value) applies to these addresses.

For Shipping Outside of the United States

For customers outside of the United States, orders will be subject to a US$19 flat rate shipping fee. Do expect a shipping duration of approximately 4 to 9 business days for international orders.

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

We do offer expedited shipping option (with a shipping duration of 1 to 2 business days) for domestic* orders within the United States only.

You may opt for the expedited shipping option at the checkout page.

Expedited shipping costs $24 for orders up to $400 and costs $49 for orders between $400 and $800.

Do reach out to us at hello@jazzupco.com if you require expedited shipping for orders above $800.

*Excluding Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, and PO Box addresses.

For shipments within the United States, you'll not require to pay duties or taxes.

For shipments outside of the United States

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

For shipment statuses that have been stated as “delivered”, JazzUpCo will not be liable in instances where parcels are have gone missing due to likely reasons such as theft. Do note that a refund is not possible in this case. You may however file a claims report with the shipping company or report this to your local law enforcement officers.

JazzUpCo will only be liable for parcels that have gone missing in transit.

At JazzUpCo, we pride ourselves in offering high-quality products, reflected in our exceptionally low return rate of less than 0.7% (7 returns for every 1000 orders), and a 4.7 stars review rating on our website & Trustpilot.

We carefully vet factories worldwide to ensure they meet our standards for quality and ethical manufacturing practices.

Designed in Milan, Italy, our flatware is manufactured in Jiayang, China using premium 18/10 stainless steel and titanium-alloy plating, which is the industry standard for premium and high-quality flatware.

Our dinnerware is manufactured in Chaozhou, China using premium porcelain, a high-grade ceramic material which is superior to alternatives like stoneware due to its durability and smoother, luxurious texture.

While we have explored manufacturing in other regions such as Europe and the USA, we found that our current partners offer the highest quality, value, and manufacturing rate that can meet demand. We use the strongest titanium-alloy plating material through our research and development and the most advanced plating technology that NASA also uses for their spacecrafts, offering the highest quality products at the best pricing and value for you.

Our partners are also aligned with our core values of responsible and ethical manufacturing, and only use sustainable packaging. Additionally, we personally visit our factories and maintain strong, transparent relationships to ensure fair and safe working conditions.

Many well-respected US homeware brands also source their high-quality products from China, and by choosing JazzUpCo, you can trust that you are getting a product that is beautiful, high-quality and responsibly made.

At JazzUpCo, we prioritize customer satisfaction and take pride in offering high-quality products, reflected in our exceptionally low return rate of less than 0.7% (7 returns for every 1000 orders).

If your purchase doesn’t meet your expectations, we allow for returns and exchanges for unused, unwashed items in their original, undamaged packaging within 30 days of receiving your order.

Options for Returns and Exchanges

• Exchange or Return for Store Credit: We provide a prepaid return label with no restocking fees.
• Return for Refund to Original Payment Method: You are responsible for return shipping to our warehouses in Nevada or Pennsylvania, and a 10% restocking fee applies.
  
  The restocking fee is not for profit as it helps offset part of the logistics and payment processing costs. This helps us maintain competitive pricing and as a sustainable company, we encourage conscious purchasing to reduce environmental impact. Thank you for supporting our commitment to quality and sustainability.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at hello@jazzupco.com. If your return reduces your total order value below the qualifying threshold for any free gifts received, those gifts must also be returned.

Handling Damaged or Defective Items

We offer a 30-day warranty from the date of receipt for damaged or incorrect items.

If the product you received is damaged or incorrect, please contact us within 30 days upon receipt of your items together with a photo of the damaged or incorrect item as well.

We will reship the item or, if reshipping is not possible (eg. if items are out of stock), we provide a full or partial refund. Partial refunds are issued based on the proportion of defective items in your order.

Exclusions and Final Sale Items

• International orders (outside the US), and shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO & FPO, PO Boxes are not eligible for returns and exchanges.
• Shipping fees are not eligible for refund and store credit.
• Bulk and wholesale orders are not eligible for returns and exchanges.
• All gift card purchases are final sale.
• We reserve the right to limit or deny returns if we suspect abuse or fraud.

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item.

If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 6% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

Prices indicated are in USD by default.

If you live outside the USA, you may select your local currency from the drop-down menu at the top or the bottom of your screen.

Once your preferred store currency is selected, you will view the product prices, checkout and pay according to your selected currency.