Frequently Asked Questions
What is your shipping policy?

We offer Free Shipping (Min. Order Value of $100).

We typically ship items from our warehouse in Nevada or Pennsylvania by the next business day of receiving an order. From that point, it takes approx 2 to 5 business days for items to arrive. 

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs on where your order is at all times.

Do note that shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, and PO Box addresses may require a slightly longer time to deliver. An additional shipping fee of $19 to $49 (depending on your order value) applies to these addresses.

For Shipping Outside of the United States

For customers outside of the United States, orders will be subject to a US$19 flat rate shipping fee. Do expect a shipping duration of approximately 4 to 9 business days for international orders.

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

Do you offer express shipping options?

We do offer expedited shipping option (with a shipping duration of 1 to 2 business days) for domestic* orders within the United States only.

You may opt for the expedited shipping option at the checkout page.

Expedited shipping costs $24 for orders up to $400 and costs $49 for orders between $400 and $800.

Do reach out to us at if you require expedited shipping for orders above $800.

*Excluding Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, and PO Box addresses.

Do I have to pay for taxes and duties?

For shipments within the United States, you'll not require to pay duties or taxes.

For shipments outside of the United States

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

What if I keyed in the wrong delivery address?

You won’t be able to amend your delivery information once you have placed your order. Please do check that you have keyed in the correct shipping address when confirming your order. We don’t want your order to land in the wrong hands which Jazzupco cannot be liable for.

If you do require to change your shipping address, please inform us ASAP (within 4 hours). In the event that the item has already been shipped and is on its way to the incorrect address, additional redelivery fees will apply to resend to your correct address. Do note that we will only be able to arrange for a redelivery when the parcel is successfully shipped back to us.

Please do note that you do not have the option to cancel your order and get a refund for this case.

What happens if I did not receive my package although it was marked as "Delivered" on the tracking website?

For shipment statuses that have been stated as “delivered”, JazzUpCo will not be liable in instances where parcels are have gone missing due to likely reasons such as theft. Do note that a refund is not possible in this case. You may however file a claims report with the shipping company or report this to your local law enforcement officers.

JazzUpCo will only be liable for parcels that have gone missing in transit.

Flatware & Dinnerware
Where are your products made and why?

We carefully vet factories worldwide to ensure they meet our standards for quality and ethical manufacturing practices.

Our flatware is manufactured in Jiayang, China using premium 18/10 stainless steel and titanium-plating (which is the industry standard for premium and high-quality flatware), and our dinnerware is manufactured in Chaozhou, China using premium porcelain (which is a high-grade ceramic material and more superior in quality as compared to other alternatives such as stoneware etc.).

After visiting more than 10 factories, we have chosen to partner these factories as they can offer the best quality at the best pricing for our customers, while aligning with our core values of responsible and ethical manufacturing. Our factories also only use sustainable packaging. Additionally, we maintain strong, transparent relationships with our factories to ensure fair and safe working conditions.

Many well-respected US homeware brands also source their high-quality products from China, and by choosing JazzUpCo, you can trust that you are getting a product that is beautiful, high-quality and responsibly made.

What is your return and exchange policy?

At JazzUpCo, customer satisfaction is our priority. If your order doesn't work out, we allow for returns and exchanges on unused, unwashed, and items in their original packaging within 30 days of receiving an order.

Returns and exchanges are only allowed for US domestic orders and not allowed for international orders.

  • For an exchange or return for store credits, we’ll provide a return label with no restocking fees.
  • For a return for a refund back to your original payment method, you will be responsible for the return shipping fee to our warehouse in Nevada or Pennsylvania and there'll be a 10% restocking fee.

Please reach out to us at to initiate an exchange or return.

Do note that free gifts have to also be returned in the event that the return causes the total order value to fall below the qualifying threshold.

Damaged/ Defective Items

We allow for a 30 days Warranty Period upon the receipt of your order. If the product you received is damaged or incorrect, please contact us within 30 days upon receipt of your items together with a photo of the damaged or incorrect item as well.

We will offer to reship the item to you or if reshipping is not feasible, we will provide a full (if returned and the item should be packed back in its original and untorn packaging) or partial refund (in cash or store credits). A partial refund applies in cases where part of the ordered item is defective - for example, if 1 out of a 4 person place-setting flatware is defective, this will allow for a 25% refund.


Orders such as bulk orders or wholesale purchases do not qualify for returns.

All gift card purchases are final sale. 

Returns are only allowed for orders placed from Nov 1st, 2023 onwards.

JazzUpCo may limit or deny returns if we suspect policy abuse or fraud.

What happens if I receive the wrong item?

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item.

Can I change or cancel after placing my order?

If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 8% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

What is the currency of the prices indicated? Can I pay with my local currency?

Prices indicated are in USD by default.

If you live outside the USA, you may select your local currency from the drop-down menu at the top or the bottom of your screen.

Once your preferred store currency is selected, you will view the product prices, checkout and pay according to your selected currency.

Do you offer gift cards?

Yes we do offer gift cards with denominations of $50, $75, $100, $125 and $150, $200, and $250.

You can order your gift card here.

Do note that promo codes will not be valid when purchasing gift cards.

Once you complete your order with our JazzUpCo gift card, you may input the email address to which you'd like to send the gift card.

An email that contains a unique gift card code that you can use at checkout to redeem its value.

There is no expiry date to your gift card.

Promo codes (if any) can be used at the time when you make a product purchase while redeeming your gift card value. Your gift card value can be expended in a single purchase or more.