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Frequently Asked Questions

Shipping

We work with suppliers around the world to source our products. Our suppliers typically ship items within 5 days of receiving an order. From that point, it takes approximately 15 – 28* days for items to arrive.

*Do expect longer shipping duration due to the COVID-19 situation with a reduced number of flights and manpower. As such, we are currently offering Free Shipping Worldwide in thanking you for your support and patience!

*French and Minimalist Flatware exclusive - we are currently offering Free Expedited Shipping to cope with the high demand of these products with an estimated shipping duration of 12 – 24 days worldwide.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Orders may also be split into multiple shipments. Items ordered together may not be delivered to you on the same day and may come in separate packages.

Yes, we do offer express shipping options for certain products. The cost will vary depending on your region. Do drop us an email at hello@jazzupco.com on the products you're interested in and quantities that you would like to order and we will get back to you.

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

You won’t be able to amend your delivery information once you have placed your order. Please do check that you have keyed in the correct shipping address when confirming your order. We don’t want your order to land in the wrong hands!

If you do require to change your shipping address, please inform us ASAP (within 4 hours). In the event that the item has already been shipped and is on its way to the incorrect address, additional redelivery fees will apply to resend to your correct address. Do note that we will only be able to arrange for a redelivery when the parcel is successfully shipped back to us.

Please do note that you do not have the option to cancel your order and get a refund for this case.

For shipment statuses that have been stated as “delivered”, Jazzupco will not be liable in instances where parcels are have gone missing due to likely reasons such as theft.
You may however file a claims report with the shipping company or report this to your local law enforcement officers.

Jazzupco will only be liable for parcels that have gone missing in transit.

General

Please note that we do not accept returns before confirming your purchase. This is due to hygiene concerns given the COVID-19 situation and to ensure that all items that our customers receive are brand new.

However, if there is an issue with the product you have received (damaged or wrong item), you can contact us and let us know within 14 days upon receipt of your items. Please send along a photo of the damaged or incorrect item as well.

We will offer to reship the item to you or if reshipping is not feasible, we will provide a full or partial refund (in cash or store credits). A partial refund applies in cases where part of the ordered item is defective - for example, if 1 out of a 5 person place-setting flatware is defective, this will allow for a 20% refund.

Please note that in most cases, you won’t be asked to ship the product back to us.

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item or give you a refund.

We do not offer exchange of products in the event that you have a change of mind after you have received your order or once your order has been shipped out. This is due to hygiene concerns given the COVID-19 situation and to ensure that all items that our customers receive are brand new.

However, in special cases, we may return partial of the amount paid in store credits only.

If the product you have received is damaged or incorrect, do reach out and let us know within 14 days upon receipt of your product (In such cases, please refer to the FAQs above on our return policy as well as what happens if you receive the wrong item).

If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 8% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

Prices indicated are in USD by default.

If you live outside the USA, you may select your local currency from the drop-down menu at the top or the bottom of your screen.

Once your preferred store currency is selected, you will view the product prices, checkout and pay according to your selected currency.

Yes we do offer gift cards with denominations of $10, $25, $50 and $100.

You can order your gift card here.

Do note that promo codes will not be valid when purchasing gift cards.

Once you complete your order with our Jazzupco gift card, you'll receive an email that contains a unique gift card code that you can use at checkout to redeem its value.

There is no expiry date to your gift card.

Promo codes (if any) can be used at the time when you make a product purchase while redeeming your gift card value. Your gift card value can be expended in a single purchase or more.