We want you to love your JazzUpCo order. If something isn't right, you can return or exchange it within 30 days of delivery, as long as the item is brand new, unused, unwashed, and in its original packaging.

Your Options

1. Exchange or Store Credit
We'll email you a prepaid return label. No restocking fee.

2. Refund to Original Payment Method
Refunds do not include a prepaid return label. You will need to ship the product back to our warehouses in California, Pennsylvania or Tennessee using a carrier of your choice.
A 5% restocking fee applies.

How to Start a Return

Email hello@jazzupco.com to begin.

Note: If your return brings your order total below a free-gift threshold, please include the free gift(s) with your return.

Damaged, Defective, or Incorrect Items

Contact us within 30 days of delivery with a photo of the issue. We'll reship the item as soon as possible. We'll issue a full or partial refund (partial refunds are calculated based on the proportion of affected items).

What's Not Eligible for Return

• International orders, and shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/FPO addresses, or PO Boxes
• Shipping fees (non-refundable)
• Bulk or wholesale orders
• Gift cards (final sale)

We reserve the right to limit or deny returns in cases of suspected abuse or fraud.