“Finally, gold flatware that’s non-toxic & dishwasher safe” - Sara P

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FAQs
What happens if I did not receive my package although it was marked as "Delivered" on the tracking website?

For shipment statuses that have been stated as “delivered”, JazzUpCo will not be liable in instances where parcels are have gone missing due to likely reasons such as theft. Do note that a refund is not possible in this case. You may however file a claims report with the shipping company or report this to your local law enforcement officers.

JazzUpCo will only be liable for parcels that have gone missing in transit

Can I change or cancel after placing my order?

If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 6% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

What happens if I receive the wrong item?

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item.