Juego de utensilios de cocina de madera

Ofrecemos envío gratuito (valor mínimo de pedido de 100 $).

Enviamos los artículos desde nuestro almacén en Nevada o Pensilvania al siguiente día hábil de recibir un pedido. A partir de ese momento, los artículos tardan aproximadamente de 2 a 4 días hábiles en llegar. Tenga en cuenta que durante los períodos pico, como el Black Friday, puede haber retrasos muy leves en el envío debido a los altos volúmenes.

Tan pronto como se envíe su producto, recibirá un número de seguimiento que le permitirá saber en todo momento dónde se encuentra su pedido.

Tenga en cuenta que los envíos a Puerto Rico, las Islas Vírgenes de EE. UU., Hawái, Alaska, Guam, APO/FPO y las direcciones de apartado de correos pueden tardar un poco más en entregarse. Se aplica una tarifa de envío adicional de 19 $ a 49 $ (según el valor de su pedido) a estas direcciones.

Para envíos fuera de los Estados Unidos

Para clientes fuera de los Estados Unidos, los pedidos estarán sujetos a una tarifa de envío fija de 19 $ (USD). Espere una duración de envío de aproximadamente 4 a 9 días hábiles para pedidos internacionales.

En algunos casos, su paquete puede ser sometido a inspección aduanera y la evaluación de aranceles e impuestos se realizará de acuerdo con sus autoridades locales.

Si se incurre en impuestos y/o aranceles, usted será responsable de cubrir las tarifas antes de que pueda proceder la entrega.

Ofrecemos la opción de envío acelerado (con una duración de envío de 1 a 2 días hábiles) para pedidos nacionales* solo dentro de los Estados Unidos.

Puede optar por la opción de envío acelerado en la página de pago.

El envío acelerado cuesta $24 para pedidos de hasta $400 y cuesta $49 para pedidos entre $400 y $800.

No dude en comunicarse con nosotros en hello@jazzupco.com si necesita envío acelerado para pedidos superiores a $800.

*Excluyendo Puerto Rico, las Islas Vírgenes de EE. UU., Hawái, Alaska, Guam, direcciones APO/FPO y apartados postales.

En JazzUpCo, priorizamos la satisfacción del cliente y nos enorgullece ofrecer productos de alta calidad, lo que se refleja en nuestra excepcionalmente baja tasa de devoluciones de menos del 0.7% (7 devoluciones por cada 1000 pedidos).

Si su compra no cumple con sus expectativas, permitimos devoluciones e intercambios de artículos nuevos, sin usar, sin lavar y en todo su empaque original e intacto dentro de los 30 días posteriores a la recepción de su pedido.

Opciones para Devoluciones y Cambios

• Cambio o Devolución por Crédito en Tienda: Proporcionamos una etiqueta de devolución prepagada sin tarifas de reposición.
• Devolución para Reembolso al Método de Pago Original: Usted es responsable del envío de devolución a nuestros almacenes en Nevada o Pensilvania, y se aplica una tarifa de reposición del 5%.
  
  La tarifa de reposición no es con fines de lucro, ya que ayuda a compensar parte de los costos de logística y procesamiento de pagos. Esto nos ayuda a mantener precios competitivos y, como empresa sostenible, fomentamos las compras conscientes para reducir el impacto ambiental. Gracias por apoyar nuestro compromiso con la calidad y la sostenibilidad.

Cómo Iniciar una Devolución o Cambio

Para iniciar una devolución o cambio, envíenos un correo electrónico a hello@jazzupco.com. Si su devolución reduce el valor total de su pedido por debajo del umbral de calificación para cualquier regalo gratuito recibido, esos regalos también deben devolverse.

Manejo de Artículos Dañados o Defectuosos

Si el producto que recibió está dañado o es incorrecto, contáctenos dentro de los 30 días posteriores a la recepción de sus artículos, adjuntando una foto del artículo dañado o incorrecto.

Volveremos a enviar el artículo o, si el reenvío no es posible (por ejemplo, si los artículos están agotados), proporcionaremos un reembolso total o parcial. Los reembolsos parciales se emiten en función de la proporción de artículos defectuosos en su pedido.

Exclusiones y Artículos de Venta Final

• Los pedidos internacionales (fuera de EE. UU.) y los envíos a Puerto Rico, Islas Vírgenes de EE. UU., Hawái, Alaska, Guam, APO y FPO, apartados postales no son elegibles para devoluciones y cambios.
• Los gastos de envío no son elegibles para reembolso ni crédito en tienda.
• Los pedidos a granel y al por mayor no son elegibles para devoluciones y cambios.
• Todas las compras de tarjetas de regalo son ventas finales.
• Nos reservamos el derecho de limitar o denegar devoluciones si sospechamos abuso o fraude.
• Nota: La tarifa de reposición del 5% solo se aplica a pedidos a partir del 1 de marzo de 2025. Los pedidos realizados antes del 1 de marzo de 2025 están sujetos a una tarifa de reposición del 10%.

Para envíos dentro de los Estados Unidos, no se le exigirá el pago de aranceles o impuestos.

Para envíos fuera de los Estados Unidos

Algunos países pueden aplicar aranceles o impuestos a su pedido durante el despacho de aduanas. Estas tarifas son establecidas por las autoridades locales y deben ser pagadas por usted antes de que se pueda proceder con la entrega.

Si los aranceles no se pagan y el paquete es devuelto, no podremos emitir un reembolso, ya que se incurren costos significativos de envío internacional.

No podrá modificar la información de su envío una vez realizado el pedido. Por favor, compruebe que ha introducido la dirección de envío correcta al confirmar su pedido. No queremos que su pedido llegue a manos equivocadas, de lo cual Jazzupco no se hace responsable.

Si necesita cambiar su dirección de envío, infórmenos lo antes posible (en un plazo de 4 horas). En el caso de que el artículo ya haya sido enviado y esté en camino a la dirección incorrecta, se aplicarán tarifas de reenvío adicionales para enviarlo a su dirección correcta. Tenga en cuenta que solo podremos organizar un reenvío cuando el paquete nos sea devuelto con éxito.

Tenga en cuenta que no tiene la opción de cancelar su pedido y obtener un reembolso en este caso.

Para los estados de envío que han sido indicados como "entregados", JazzUpCo no será responsable en los casos en que los paquetes hayan desaparecido debido a razones probables como el robo. Tenga en cuenta que no es posible un reembolso en este caso. Sin embargo, puede presentar un informe de reclamaciones ante la empresa de envío o denunciarlo a sus agentes locales de las fuerzas del orden.

JazzUpCo solo será responsable de los paquetes que hayan desaparecido en tránsito.

Si recibiste el artículo incorrecto, simplemente notifícanos y envíanos una foto. Te ofreceremos enviarte el artículo correcto.

If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 6% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

Prices indicated are in USD by default.

If you live outside the USA, you may select your local currency from the drop-down menu at the top or the bottom of your screen.

Once your preferred store currency is selected, you will view the product prices, checkout and pay according to your selected currency.

Yes we do offer gift cards with denominations of $50, $75, $100, $125 and $150, $200, and $250.

You can order your gift card here.

Do note that promo codes will not be valid when purchasing gift cards.

Once you complete your order with our JazzUpCo gift card, you may input the email address to which you'd like to send the gift card.

An email that contains a unique gift card code that you can use at checkout to redeem its value.

There is no expiry date to your gift card.

Promo codes (if any) can be used at the time when you make a product purchase while redeeming your gift card value. Your gift card value can be expended in a single purchase or more.

What’s Covered:

• Color Fading or Tarnishing: We’ve designed our flatware to maintain its finish, using the strongest coating available in the market. If you notice any unusual and substantial fading or tarnishing during the warranty period, we've got you covered. Partial fading is considered normal wear and tear and is not covered.
• Structural Integrity: If you experience any bending (except for the tines of the fork), warping, or breakage under normal use, we’ll replace the affected pieces at no cost.
• Loose or Damaged Handles: If any handles on your flatware loosen or become damaged during the warranty period, we’ll provide a replacement.

What’s Not Covered:

• Normal wear and tear, including scratches, chips, minor fading, and other cosmetic changes.
• Rust, which typically results from improper dishwasher settings, leaving flatware soaking or exposure to salt.
• Damage resulting from misuse, improper care, or accidents.
• Cases of suspected fraud.
• Flatware that is not purchased from our website (eg. from unauthorized sellers or third-party marketplaces)

Please Note:

This warranty applies only when the flatware has been cared for according to our recommended methods, such as:

• Dishwashing with programs at a low temperature of 104°F / 40°C or less.
• Handwashing with mild dishwashing liquid only, avoiding citrus-scented, chlorine-based, and anti-limescale detergents. Do not use abrasive sponges or scrubs.
• Promptly washing off residues and food stains and avoiding prolonged soaking.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of JazzUpCo LLC.

What’s Covered:

• Color Fading or Discoloration: We ensure our porcelain plates maintain their vibrant finish. If you notice unusual and significant discoloration during the warranty period, we’ll replace the affected pieces.
• Manufacturing Defects: This includes defects such as glaze flaws, or irregular shapes that affect functionality. Do note that the dinnerware is handmade so there may be minor imperfections.
• Structural Integrity: If you experience cracks or breakage due to damages in transit, we’ll provide a replacement at no cost. This has to be reported within 30 days from the time you receive the dinnerware.

What’s Not Covered:

• Chipping or Breaking
• Scratches or Wear: Normal surface scratches or wear resulting from utensils or stacking are considered standard usage and not covered. 
• Misuse or Improper Care: Damage caused by extreme temperature changes (e.g., transferring directly from freezer to oven), use in non-recommended appliances, or abrasive cleaning methods.
• Third-Party Purchases: Dinnerware purchased from unauthorized sellers or third-party marketplaces.
• Fraudulent Claims: Cases of suspected fraud or abuse of the warranty program.

Please Note:
This warranty applies only when the dinnerware has been cared for according to our recommended guidelines:

1. Use: Safe for dishwashers, but avoid abrasive sponges or harsh cleaning agents.
2. Temperature: Avoid subjecting dinnerware to sudden or extreme temperature changes.
3. Storage: Stack with care to avoid surface scratches.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of JazzUpCo LLC.

What’s Covered:

• Manufacturing Defects: If they are unused and show defects in craftsmanship or materials such as it being warped or uneven glaze, we’ll send the replacements.
• Structural Integrity: If you experience cracks or breakage due to damages in transit or damages due to manufacturing defects, we’ll provide a replacement at no cost. Please note that damages in transit has to be reported within 30 days from the time you receive the product.

What’s Not Covered:

• Normal Wear and Tear: Including scratches, fading, staining, or other cosmetic changes that occur over time from regular use.
• Damage from Misuse or Improper Care: This includes damage caused by accidents, improper cleaning methods, or failure to follow care instructions (e.g., using wooden utensils in extreme heat or leaving leather placemats exposed to moisture).
• Third-Party Purchases: Products bought from unauthorized sellers or third-party marketplaces are not covered under this warranty.
• Excessive Use: Items showing signs of excessive use beyond what the product is designed to withstand, such as wooden utensils used with excessive force or leather placemats exposed to harsh conditions.
• Fraudulent Claims: Cases of suspected fraud or abuse of the warranty policy.

Please Note:
This warranty applies only when products have been cared for according to our recommended care guidelines:

1. Wooden Utensils: Clean with mild soap and warm water, dry immediately, and avoid submerging in water for prolonged periods. They are also not dishwasher safe.
2. Leather Placemats: Keep dry and avoid exposure to excess moisture or sunlight. Clean with a damp cloth and treat with appropriate leather care products.
3. Glass Pots: Use according to the recommended temperature range, avoid sudden temperature changes, and clean with non-abrasive sponges.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of JazzUpCo LLC.

Our handcrafted wooden utensils are made from natural teak wood, which is free from toxic chemicals that can seep into food when using plastic utensils. They are healthier, eco-friendly, and long-lasting.

Each utensil is made from teak wood, known for its durability, strength, and beautiful natural grain.

Yes ✅ The soft, smooth edges are designed to be gentle on non-stick pans, preventing scratches while cooking.

Absolutely 🌱. They are made from natural, non-toxic materials that are safe for you and kinder to the environment.